Privacy Policy

Privacy Policy

(Lemon Waves Leisure Yachts & Boats Charter L.L.C)

Effective Date: March 1, 2024

 Lemon Waves Leisure Yachts & Boats Charter L.L.C (“Lemon Wake,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.lemonwake.ae] (the “Website”) and use our services (collectively, the “Services”).

Information We Collect:

We collect the following types of information when you use the Services:

  • Personal Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, billing address, and payment information.
  • Usage Data: This includes information about your activity on the Website, such as the pages you visit, the time you spend on the Website, and the bookings you make.
  • Device Information: This includes information about the device you use to access the Website, such as your IP address, browser type, operating system, and device identifiers.

How We Use Your Information: We use your information for the following purposes:

  • To provide and operate the Services
  • To process your bookings and reservations
  • To send you marketing and promotional communications (with your consent)
  • To respond to your inquiries and requests
  • To improve the Website and Services
  • To comply with legal and regulatory requirements

Sharing Your Information: We may share your information with the following third-party service providers:

  • Payment processors
  • Website hosting providers
  • Marketing and advertising providers
  • Data analytics providers

We will only share your information with third-party service providers who are obligated to protect your information and use it only for the purposes we have disclosed.

Your Choices: You have the following choices regarding your information:

  • You can access and update your information by contacting us at contact@lemonwake.ae
  • You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.

Data Security: We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children’s Privacy: Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website.

Contact Us: If you have any questions about this Privacy Policy, please contact us at contact@lemonwake.ae

Refund Policy

(Lemon Waves Leisure Yachts & Boats Charter L.L.C)

Effective Date: March 1, 2024 This Refund Policy applies to all bookings made through the Lemon Wake website [www.lemonwake.ae] or by contacting our reservation team.

Cancellations by Customer:

  • Cancellations made more than 72 hours before your booking time will receive a full refund.
  • Cancellations made within 72 hours of your booking time will not be refunded.

Cancellations by Lemon Wake: In the event that Lemon Wake needs to cancel your booking due to unforeseen circumstances (e.g., inclement weather, mechanical problems), we will offer you the following options:

  • A full refund
  • Reschedule your booking for a different date (subject to availability)

No Shows: If you do not show up for your booking without prior cancellation, you will not be eligible for a refund.

Changes to Your Booking: Changes to your booking may be subject to a fee depending on the nature of the change and availability.

Please note:

  • All refunds will be processed within 5 business days of the cancellation.
  • This Refund Policy is subject to change without notice.

Terms and Condition

(Lemon Waves Leisure Yachts & Boats Charter L.L.C)

Effective Date: March 1, 2024 These Terms & Conditions (“Terms”) govern your use of the Lemon Wake website [www.lemonwake.ae] (the “Website”) and the services offered by Lemon Waves Leisure Yachts & Boats Charter L.L.C (“Lemon Wake,” “we,” “us,” or “our”).

Acceptance of Terms: By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access or use the Website or Services.

Booking and Payment: To book a rental or service, you must be at least 18 years